Please select the appropriate Terms And Conditions

mHealth Studio Pty (Ltd) Terms and Conditions


1. Basis of Contract

  1. We are mHealth Studio Limited (we, our or us), a company registered in the Republic of South Africa under registration number 2015193139.
  2. These terms and conditions (Terms) form the basis of the legal relationship between you and us under which we agree to provide you with hearing screening equipment and an online data management solution (the Services).
  3. These Terms create the contract between us for the Services. They will become binding on you and us when we issue you with [a written acceptance (including by email)] of your order for the Services.

2. Supply of Services

  1. The Services are comprised of:
    • The websites, and (Website); and
    • The hearing screening set which includes a smartphone preloaded with the hearscreen software as well as a calibrated headset
  2. The Services are provided to you as follows:
    • You subscribe to
    • You perform hearing screenings on the provided smartphone using the hearscreen app. These results are then uploaded from the smartphone to our backend server.
    • We provide services through which allow you to manage your uploaded data.
  3. The Services are provided solely to you. No transfer of login details to other parties is permitted.

3. Disclaimer of Services

  1. The Services are intended to provide a hearing screening test with intention for professional follow up consultation with a hearing health service provider. The Services only flag potential hearing problems.
  2. The hearing screening set provided is calibrated to ISO standards, however, any reliance by you is at your own discretion and risk.
  3. You are responsible for ensuring hearing screenings are performed in a controlled environment with acceptable ambient noise levels and for ensuring patients are correctly informed as to how a hearing screening is performed and what feedback is required of them during a test.
  4. Where you (Or your patients) receive an email or SMS notification of a potential hearing problem, you (or your patients) are advised to visit an independent medical professional for advice. The Services are not a substitute for a visit to a medical professional, and you should not delay seeking medical advice or disregard medical advice you have received on the basis of the Services.

4. Charges and Payment

  1. The fees for the Services are stated on the Home page of our Websites ( and (Fees). The Fees you will pay will be those stated at the time you subscribe to the Website for the Services or at the time your subscription automatically renews.
  2. The Fees will be payable in advance.
  3. Your subscription will be automatically renewed unless you cancel your subscription for the Services within seven working days of the end of the subscription period. This can be done from within your account.

5. Obligations

  1. We will use reasonable endeavours to perform the Services in all material respects. We reserve the right to make changes to the Services if required for technical or legal reasons, provided that such changes do not materially affect the Services.
  2. If changes are required which materially affect the Services, we will notify you promptly and you will have the ability to cancel the contract. If you so elect to cancel, we will provide you with a pro rata refund calculated on the basis of the outstanding term of the contract.
  3. You will co-operate with us in all matters relating to the Services, provide us with such information and materials as we may require to perform the Services.

6. Data Protection and Privacy

  1. We use a number of security procedures to protect your personal information and data from unauthorised access or disclosure and to ensure compliance with data protection standards.
  2. All sensitive data transferred from you to us is encrypted by HTTPS.
  3. Account passwords are stored using one-way encryption and so cannot be retrieved or decrypted
  4. All systems, both web servers and database servers, sit behind a firewall restricted to only necessary ports for running the Website and all sensitive areas of the Website and App (login and account sections) run over industry standard secure SSL-encrypted protocols to prevent interception and unwanted access to accounts.
  5. Your payment details are not shared with or held by us at any time, and we do not store them on our servers. We use a trusted third party payment provider, [Virtual Card Services], to securely store your payment information. [Virtual Card Services] has access to your payment information solely for the purposes of fulfilling this task.
  6. We also use the following third-party service providers for the purposes of storing and protecting your personal information and data:
    • Google for Google Analytics
    • Crashlytics for bug tracking
    • Amazon for data storage

7. Use of your data

  1. By uploading your screning data to the Website and/or App, you explicitly consent to the information being processed for the purposes of the provision of the Services and to be used anonymously for the purposes of research and testing of the Services software. As such, your data may be reviewed by our employees or third-party consultants engaged by us.
  2. All third-party service providers mentioned in these Terms are subject to similar privacy obligations as are contained in these Terms.
  3. You grant us an transferable, sub-licensable, royalty-free, worldwide, perpetual license to use anonymously any of the data and data that you upload to the Website and/or App for the purposes of medical, clinical and commercial research.
  4. Following termination of the contract for Services, your account will be suspended and remain dormant until such time as you may start using the Services again. We will retain and protect your personal information in the usual way during this period and you explicitly consent to your data continuing to be used anonymously for the purposes of medical, clinical and commercial research, and for testing of the Services software.
  5. If you elect to terminate the Services and permanently delete your account, we will retain your personal information and services indefinitely. You also consent to their continued use, in anonymous form only, for the purposes of medical, clinical and commercial research, and for testing of the Services software.

8. Cookies

  1. Our Website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
  2. We use anonymous and “analytical” cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

9. Limitation of Liability

  1. Nothing in these Terms shall limit or exclude our liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation; or
    3. for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability.
  2. Should you make use of our Services for commercial or business purposes, we shall not be liable for any pure economic loss, loss of profits, loss of business, loss of revenue, loss of contract, loss or depletion of goodwill and/or business opportunity, loss of anticipated earnings or savings or like loss; wasted management, operational or any other unforeseeable special, indirect or consequential losses.
  3. Our total liability under or in connection with the contract (whether in contract, tort, breach of statutory duty, restitution or otherwise) in respect of all and any loss or damage howsoever caused shall in no circumstances exceed the Fees actually paid by you to which the loss relates.
  4. Except as set out in these Terms, all warranties, other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.

10. Termination

  1. Either party may terminate this contract on 30 days’ notice using the option to cancel on your ‘Account’ page within your Heardata account or in writing,

hearZA Terms of Service (“Terms”)


Last updated: February 18, 2016

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the hearZA mobile application (the “Service”) operated by hearZA (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of hearZA and its licensors. The Service is protected by copyright, trademark, and other laws of both the South Africa and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of hearZA.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by hearZA.

hearZA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that hearZA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall hearZA, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

hearZA its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at